You may cancel your order at any time before it has been shipped. Once your cancellation request is processed, a full refund will be issued to your original payment method. Please note that if your order has already entered the shipping process, it cannot be canceled. In such cases, you may return the item(s) upon receipt following our standard return policy.
To cancel an order, please contact our customer service team as soon as possible with your order number and details. We recommend submitting cancellation requests during our business hours (Monday to Friday, 9:00 AM to 5:00 PM CST) for faster processing.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide proof of purchase, such as your order confirmation email or receipt.
Certain items are not eligible for return, including personalized or custom-made products, digital downloads, and perishable goods. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed. You will be responsible for paying the return shipping costs unless the return is due to our error.
Once we receive your returned item and verify its condition, we will process your refund. The time frame for this verification process typically takes 3-5 business days from the date we receive your return.
Refunds will be issued to the original payment method used for purchase. Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution's processing times. Shipping costs are non-refundable unless the return is due to our error.
Sale items are eligible for refund unless otherwise specified at the time of purchase. Gift cards and promotional items are non-refundable.
If you haven't received your refund within the expected time frame, please first check with your bank or credit card company. Some financial institutions may require additional time to process the refund.
If you've confirmed with your financial institution that the refund hasn't been processed, please contact us with your order number and details of your refund request. We will investigate the matter and provide you with an update within 3 business days.
In cases where a refund was issued but not received, we may need to coordinate with your financial institution to trace the transaction. This process may require additional documentation and could take up to 14 business days to resolve.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: Clockaro
Address: 1252 Kerry Way, WILCOX, Nebraska
E-Mail: [email protected]
Phone: +1562-699-9229
Our customer service team is available Monday through Friday from 9:00 AM to 5:00 PM CST. We strive to respond to all inquiries within 24 hours during business days.
