We are committed to delivering your premium timepieces with the utmost care and efficiency. Every order is meticulously processed, inspected, and securely packaged to ensure it arrives in pristine condition. Our logistics partners specialize in handling delicate accessories, guaranteeing safe transit from our facility to your doorstep. Whether you've selected a sophisticated dress piece or a rugged outdoor companion, our team prioritizes prompt dispatch and transparent communication throughout the journey.

Orders are typically processed within 1-2 business days after payment confirmation. Transit durations vary based on destination and carrier capacity, with most regions receiving shipments within the estimated delivery window. Seasonal demand or unforeseen logistical circumstances may occasionally extend timelines, but we proactively monitor all orders and will notify you of significant delays. For time-sensitive deliveries, we recommend placing orders well in advance of special occasions.

We offer the following shipping options:

Standard Shipping (10-15 Business Days): $15 for orders totaling $0-$60
Free Shipping (10-15 Business Days): Applies to orders of $60+ (maximum order value: $9999)

These rates reflect our commitment to balancing affordability with reliable service. All shipments include basic insurance coverage against loss or damage during transit.

Currently, we serve customers across North America, the European Union, and select Asian markets. Some remote locations, including certain island territories and areas with postal restrictions, may be excluded from delivery. During checkout, our system automatically verifies address eligibility. For inquiries about specific destinations not listed, please contact our support team at [email protected] prior to ordering.

Within 24 hours of shipment dispatch, you'll receive an email containing your unique tracking number and carrier details. This allows real-time monitoring through our partners' online portals. Should tracking information not update for 5+ business days after the expected scan date, our customer service team can initiate a carrier investigation on your behalf. We recommend saving your order confirmation email for quick reference.

While rare, delays can occur due to customs inspections, weather events, or carrier logistical issues. If your package hasn't arrived within 5 business days after the estimated delivery date, please contact us immediately at [email protected] with your order number. For lost shipments verified by the carrier, we'll either resend your items at no cost or provide a full refund—your choice. Our resolution process typically completes within 3-7 business days after claim submission.

International customers are responsible for any applicable customs fees, import taxes, or brokerage charges imposed by their country's regulations. These fees are separate from your order total and are typically collected upon delivery. As policies vary significantly by region, we advise checking with your local customs office for accurate estimates. Unfortunately, we cannot legally undervalue shipments or alter customs declarations. For reference, most countries assess duties based on the declared value of luxury accessories.